LAPSEN & NECI

9-1-1 Dispatcher Training Partnership

 

Now available to members and non-members.

Get Your Students Industry Certified

 

Industry leader NECI has partnered with LAPSEN to improve LPS program offerings nationwide. NECI will initally certify our instructors in 9-1-1 dispatch training. Instructors with record of being certified will have those previous certifications honored. Then NECI will train and certify our instructors to be able to teach the inital certification program in their classrooms. This basic 40 hour course meets APCO, NENA and NFPA national standards.

Real Training + Real Certifications = Relevant Instruction

Teacher 9-1-1 Dispatch Certification & Instructor Certification 

High school and college instructors certified to teach public safety career related courses by their school systems, are authorized to teach the 40-hour 9-1-1 Basic Communications Course P-PS (Secondary and Post-Secondary Education) after they successfully completing the NECI-LAPSEN instructor certification process.

Note – Large agencies having 10 or more teachers needing to be certified may host a training for the convenience of their instructors. Contact info@lapsenetwork.org for more information. 

There are two options NECI-LAPSEN instructor certification process. They are as follows:

Option 1 — for those not having emergency dispatch work experience or 9-1-1 certification:

  • 1st go to “store” then courses. Choose “LAPSEN 9-1-1 Basic Communications Course S-PS [for Secondary – Post Secondary use]. (The initial or basic certification is to ensure that instructors without little or no dispatch experience can enough knowledge to teach and are able to show their students that they have also been certified.) Cost is $125 for both LAPSEN and Non-LAPSEN members.
  • 2nd After receiving the basic 9-1-1 certification, sign up for the 2-day Instructor Training Course. You will receive an email listing available dates and locations. You may purchase this in the store also at the same time as the LAPSEN-NECI Instructor Training. This is a 2-day course. It is $300 for LAPSEN members and $400 for non-LAPSEN members.

Option 2 — for those having emergency dispatch work experience and a 9-1-1 dispatcher certification:

  • 1st – Go to “store” then courses. Choose “NECI instructor training without initial certification”. Cost is $300 ($400 for non LAPSEN members)
  • 2nd  – Submit a copy of your 9-1-1 certification or training transcript from the appropriate state certifying agency to info@lapsenetwork.org. A reference should be provided that includes work experience in a dispatch center or similar work environment. Instructors with other 9-1-1 certifications are encouraged to earn their NECI certification as it is what their students will be striving to obtain.
  • 3rd – Attend the 2-day instructor certification course and receive the NECI instructor certification provided the attendee has already received the 9-1-1 basic certification.

Each 2-day instructor course graduate will receive the:

  • Instructor Manual for the 9-1-1 Basic Course– hard copy and the digital version
  • PowerPoint for the 9-1-1 Basic Course
  • Instructor Certification 

Prerequisites: See options 1 and 2 above

Recertification: Not required by NECI or LAPSEN, may be required by the instructor’s school or state.

Training Simulators: LAPSEN has negotiated a discount of 5% for all LAPSEN members for purchase of SAVE Corporations’ 911 training simulators. There are other options which are described in the Training Simulator section. Such simulators are important as they provide students with the hands-on experience to help them make a decision about working as a dispatcher. For more information: https://lapsenetwork.org/save-2/

Classroom Implementation

Once you are instructor certified you are ready to teach LAPSEN NECI 9-1-1 Basic Communications Course for Secondary and Post-Secondary Education. The course is a minimum of 40 hours length and is typically targeted to high school or college students. The purpose is to provide them enough knowledge and skills to help them determine if a dispatcher job is for them and ensure they can receive the 9-1-1 industry certification.

The Basic course focuses on all key aspects of dispatcher duties and work skills. These include the various technologies being utilized, legal issues that affect the dispatcher, specific job stresses, interpersonal communication, and the way from a macro view, that all EMS services work together.

The course provides comprehensive learning experience for students through Instructor lectures, practical exercises and multimedia presentations.

Course Curriculum

This is like the regular NECI course.

  • Ethics in 9‐1‐1
  • Legal Issues in 9‐1‐1
  • The Roles and Responsibilities of the 9‐1‐1 Officer
  • Overview of Law Enforcement
  • Overview of Fire Services
  • Overview of Emergency Medical Services
  • Stress Management in 9‐1‐1
  • Interpersonal Communications
  • Emergency Communications Technologies
  • FCC Rules and Regulations: Part 90: Public Safety Communications
  • Call Processing Techniques
  • The Americans with Disabilities Act (ADA) and TDD Calls
  • Call Classification and Response
  • Radio Broadcast Techniques
  • Special Incidents

Certification Process:

Students successfully passing the final exam with a minimum score of 75% will receive certification as a 9-1-1 Officer. Schools desiring use of a higher passing score may request that. The instructors are responsible for sending to NECI the completed forms showing student qualifications for the NECI 40-hour 9-1-1 Basic Communications course certification. The certification verifies that the students possess the basic knowledge, skills, and experience to understand the functional operation of an emergency communications system, and their role and responsibilities within the emergency communications system as dispatchers.

Prerequisites to attending: The course must be taught by a LAPSEN-NECI certified instructor. There are no prerequisites for the students other than what the school may set.

Recertification: None required although if hired by a dispatch center, additional certifications may be required.

Costs:

LAPSEN has negotiated special rates for LAPSEN member states, districts and schools.

For LAPSEN members: The cost for NECI, 9-1-1 basic certification exam vouchers for certification is priced at $50.00 for each exam/certification voucher. Once certified by NECI, each instructor will receive the digital version of the training manual for electronic distribution to students. For each voucher ordered a school or district may request a manual at a cost of $8 each to cover the manual, shipping and handling.

Additional Special Offer: Each schools’ initial order of vouchers will come with a classroom set of complimentary manuals. One for each voucher ordered in the initial order.

For non-LAPSEN members: The cost for NECI, 9-1-1 basic certification exam vouchers with certificate is priced at $75.00 for each exam/certification voucher. Once certified by NECI, each instructor will receive the digital version of the training manual for electronic distribution to students. For each voucher ordered a school or district may request a manual at a cost of $10 each to cover the manual, shipping and handling.

To order your class materials:

  • Go to “Store” and then “Resources” (Store in at the top of this page)
  • Choose LAPSEN NECI 9-1-1 Basic Communications Course for Secondary and Post-Secondary Education Student Manual
  • Order one per student
  • Pay $50 ($75 for non-LAPSEN members) per student
    • Includes the certification test
  • Payment options include invoicing
  • Once you complete the student training return the tests to NECI
  • Follow the instructions in the student manual for submission
  • NECI will send your student “official” certifications in the mail

Dispatch Training on Steroids:

The SAVE Corporation

Simulators for Emergency Dispatch Training

Click here to learn more about special offers to LASPEN members!

 

For more information you can contact our 911 Dispatch Pathway Specialist Heather Joyner hjoyner@franklincountync.us 

 

Or for more information you can contact our NECI represntitive Chris Wood chris@neci911.com